Store Policies

Shipping Policy

All orders ship from New York and you will receive a shipment notification when your package has been sent.

Shipping Rates:

US Shipping

Orders of $75+ qualify for free, standard shipping.

Standard shipping for orders under $75 is a flat rate of $7. Please allow up to 2 business days for your order to be processed.
Expedited shipping (2-day) for any size order is a flat rate of $18. Please allow up to 1 business day for your order to be processed.

Canada

We now offer shipping to Canada! Orders over $150 qualify for free shipping. For orders under $150 Standard shipping is a flat rate of $20. Some products are excluded due to restrictions. 

Returns Policy

Returns 

Returns of unused products with their original packaging are accepted up to 21 days placement of order. The return fee has a flat rate of $8 for US orders and $20 for Canadian orders. To process a return, please send an email to orders@inscape.life with the following information:

  • Order number
  • Product(s) you are returning
  • Reason for Return
  • If the item was received damaged, please include a photo.

We will review the claim within 1 business day. Once approved by our team, an electronic return label will be generated and sent to you via the email on file. When the return has been received by our team, a refund will be issued to the payment method used, less the cost of return shipping. Credit card refunds may take up to 10 days to process.

Please note, certain items are final sale (as indicated on the product's page) and will only be accepted if received damaged or defective.

Exchanges

We are unable to generate an exchange for online orders. If you would like to purchase a different item, please request a return for the original and place a new order.

Damaged Items

Packages may get mangled during the shipping process. If you receive an item broken, please contact us at orders@inscape.life and include a picture so we can assess the damage. If the item you receive is defective, please give us a detailed description of the issue.

Promotional Codes

Discounts from qualifying promo codes will be deducted at check out. Refunds will be issued in the amount paid at checkout. We are not able to honor previously used or expired promo codes. 

Discounts may not be used towards the purchase of gift cards.